@BudDC,
I don't even know where to start. I am glad you are happy with how AC works and that people at AC are busting their a... But to blame the current state of affairs with how AC is working...ummm...not working on the fact that 1) we don't have good enough computers, 2) we cry for help too soon, 3) Microsoft, 4) we need to learn its complexities, 5) that all Windows software today is buggy and fragile and requires great care and 6) we are not focused on computing is ludicrous.
All Windows software is buggy and fragile? When was the last time you opened Adobe and it crashed? Outlook? Almost any antivirus software? Firefox, etc. Hell, it even apologizes if it crashes and can't open up with the same websites.
If your hardware and OS are well maintained then you at least have a decent chance that whatever EMR you use might actually work and be reliable.
Are you really saying that if I hire an IT professional and keep off the spyware, I may have a "decent" chance that my EMR will work?
I know this may sound like I am bragging, but it is necessary to brag to refute your post. I just happened to two months ago purchase all new computers for the office including the one in my office. I upgraded my RAM to 24GB and have SQL Server 2008 Enterprise utilizing 12 of those GBs. The computers all cost over $1400 using OCZ SSDs with SATA III connections giving them 6Gb/s throughput. They ALL run Intel i7 2600k processors. They ALL have 8GBs of RAM. They all run WIN 7 Pro. They all have WEI scores of 7.6. (7.9 is the highest). My computer is $2500 and that is at a 40% discount. I won't even list its components. We use CAT6 cable, an extremely high end switch. The computers are locked down so that no staff other than me can download ANY software or surf anything on the net other than what I deem necessary for the office to run. It is all protected by ESET NOD32 Antivirus. Oh, and the server is a Windows SBS 2008 running on a Dell 2900 Edge Server. My computers boot from BIOS to CTRL + ALT + DELETE between 9.3 and 11.4 seconds.
OK, so that is the bragging of my network. Now, let me embarrass myself on the board and, WORSE, in front of my patients. My average wait time for my prescription writer is 8 seconds. Quickest, less than a second. Longest around 30 seconds. This is still faster than a lot on here. When I choose my TSP 800 print driver, I don't know if I will get a perfect 4 X 6 tamper-proof script for 30 inches of postage stamp scripts. There are other bugs, but I won't go there either.
I have been using AC for over eight years. I started with v1. Yes, there were bugs. They fixed them. By version 3, it was rock solid. Version 4 and SQL and no issues. v5 was still rock solid and provided free ePrescribe. But, AC is not going through growing pains. It is growing too fast. And, support can't keep up with it. When there are more bugs times more users, you get more calls to support.
Please don't take this personally. I am not attacking you. I just couldn't read that post without responding.
