Bert,
On user requests. I find it odd. So many things are mentioned here, I for one have sent in suggested improvements. Mainly for small things that should not be too much trouble. And it seems many request don't get implemented. But I also remember going with Alice to a Pri-Med conference, meeting Jon, and asking him to add a few improvements to the AppointmentQuest interface,which he did. I'll also never forget when we first got AC and I was having some difficulties. I was on with tech suppport at 8 am or so, when my phone rang. It was Jon asking about the issues I was having! I will never forget that. Of course, he's got a bigger company now and I don't expect him to do that in the future. But the memory always makes it hard for me to criticize AC.
But I really don't see how some of the smaller requests don't get done, or when they do are done poorly. Take the issue or printing an entry from the Rolodex.
I'm not sure exactly how difficult it was to add the print feature there, but I wouldnt expect it to be too much. Or to add the option to include the phone/fax numbers on a letter. For years neither was done. Then when they did do it, it prints out as a letter, addressed to the wrong person (to the entry), does not include the fax number, has a signature block with the entry's name (so it is both to and from the person in the rolodex), and can't be modified. That was ridiculous. Who was assigned to that? How about just print the entry!
And I think this is one example of what Leslie and you (and me)are afraid of. It's not even the biggest one. But I like it as an example precisely because it is a smaller item. Or another small one...please add the patient ID number to the Orders sheet. Everything else is already there, just add it for those few people who need to input it into the Quest system to bridge demographics.
I feel Jon should have one or two people that are dedicated for the next year to fixing these small things that have been around. The rest of the team to continue on the major stuff.
