I am a big booster of AC support. I also understand that there were issues related to Hurricane Irene and loss of power earlier this month. On the other hand, I have to agree that in recent weeks it has been far more difficult to get through to someone on the first attempt. This is especially frustrating since we regularly receive a "bounce back" message on the emails that we submit, similar to the one that you sent.
Of course, messages to the users board never bounce back! Your message above included your issue, and here is the answer, mostly courtesy of Wendell and Wayne from a past post:
Do a search on the incorrect insurance name. That will give you a list of all the patients with that insurance. Then on each individual patient's demographics, change it to the correct spelling. Once there are no more occurrences of a particular incorrect insurance, it will disappear from the list. You will likely need to shut down AC and restart it to have the change take effect.
