I agree with Bert. I think it is risky, however, to imply that "you got a cheap product, so you should not gripe when you can't get prompt support for it". I did not perceive that I bought this at Wal-Mart or the second hand shop; I paid a significant amount for what appeared to be a streamlined program that would do exactly what I wanted. I expect it to work. If I buy a Subaru instead of a Rolls, it does not mean it is okay if the door falls off and I can't get it fixed.
