I am certain you and your staff will develop the knack of working the way AC works. I can't remember the last note that anyone in my office inadvertently closed and lost content.
From what you both say, I guess the flaw is the handoff from doctor to inexperienced staff. I know that this has been said before, but it is possible to "Save" a message to the "Saved messages", and then forward it to staff. Or forward it to both yourself and staff. Put something like "draft" in the title line. This way you have your own copy.
I had a lot of questions from my staff when I decided to use AC as an EMR. After the break in period, I told them they had to to get familiar with its use & quirks. The alternative was to go back to filing and copying and pasting in typed dictation. No one wanted to go back.
I think you will succeed in streamlining the process in your office too. Likely long before AC fixes the bug.
