I agree: contradictory information given to your patients by ED staff, or pharmacists can be a signficant source of confusion and/or friction.
Like this patient who was complaining of cough and didn't get an immediate cure from me, so finally went to the ER. The doc there told the patient she had pneumonia and gave her antibiotics. In spite of clear exam, no fever, normal WBC count, and an insignificant level of atelectasis on x-ray. Then I'm having to try to convince her I did not miss her pneumonia because she doesn't HAVE pneumonia. ARGGH!
