I upgraded my credit card data and added a nurse practitioner who I had not previously.

This sparked me to send an email to Jon because I noticed that there is a $200 charge to add a provider that is really not spelled out well. The cost per provider goes up by $100.00 in perpetuity in the old system but nowhere else did I see reference to the "add a provider" charge until I went to add it.

Jon stated that it has always been that way, and it was more clearly stated in the NEW pricing but was not spelled out as well in the OLD pricing.

Another question that I raised to him regarded residents, and whether they should be considered providers and should be paid for (which I felt they should not, but...)

His response seemed very reasonable, it was:

"In terms of residents, I don’t feel one needs to purchase a license for them. They, like med students, are still the responsibility of the attending, so one doesn’t need a license for them if they are just rotating through. If they are working in the practice and getting paid by the practice to do so, that is another story and then they are a provider and need a license."

Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them