In regards to the price of support - has anyone priced other companies ? I use Medisoft - when I bought the brand new program and had errors on install I was informed the product includes no support other than the online knowledge base. If I even wanted help installing the program for the first time I would have to pay a high fee. This is outrageous - over the years I don't know how many times Jon has offered a hand - in the first year he even gave me free upgrades when I asked him if the newer version had enough changes to warrant buying the upgrades (I shortly thereafter paid for the service but I was amazed at how he would do that). It is ironic since I purchased my original AC from Jon when I first saw an article about him and his program and spent $250.00 on the software. I have always thought how cheap it was and wondered why he didn't raise his prices....I guess he finally is making an increase although I think it is amazing that the single provider still looks very low.
