JamesNT: "Ok, for changes to take effect, we have to reboot your server. Go to START | SHUTDOWN and choose restart. It will ask you for a reason, just choose application maintenance from the menu then click OK. When you get the CNTRL-ALT-DEL prompt, go ahead and log in then let me know when you get your desktop back."
Customer with Advanced Degree in Medicine: "Ok. It's shutting down, I guess."
7 minutes go by.
JamesNT: "It's been several minutes. What's happening now?"
Customer with Advanced Degree in Medicine: "It's just sitting there."
JamesNT: "Um. Ok. What does the screen say?"
Customer with Advanced Degree in Medicine: "It got to something about PERC controller initializing then stopped there."
JamesNT: "How long has it been there?"
Customer with Advanced Degree in Medicine: "A few minutes."
JamesNT: "And you didn't think to say something before I asked?"
Customer with Advanced Degree in Medicine: "How was I supposed to know to say something? You didn't give me any idea how long this should take."
JamesNT: "Well, I would have thought something like that would be obvious. We could have saved that time."
Customer with Advanced Degree in Medicine: "Look, I'm not stupid and I don't need your attitude. I've had several more years of college than you. Just tell me what we need to do next to fix this because I need to start seeing patients soon."
JamesNT (momentary pause before reply): "Well, Ok. I'll just come over and fix it myself. You aren't that far away."
Irate Customer with Advanced Degree in Medicine: "Why didn't you just do that in the first place?"
JamesNT thinking to himself: Because you said you didn't want to waste time waiting for me to get there, smartass.
+++++++++++++++++++++++
What you guys have to understand is that for every complaint you register about how someone in tech-support treats you like you know nothing about computers and how annoying it is, I've got at least 12 stories like the one above.
Maybe we should all cut each other some slack and realize it just isn't a perfect world?
JamesNT
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