Dear Dawg,
Imagine a patient taking that attitude with you.
The number of things that can trigger a specific computer error message may rival the number of things that can trigger a specific medical complaint.
What do doctors do when faced over the telephone with an unconscious patient whose temperature is 102.3F?
They dig around to find out if the patient has swollen tonsils, was bitten by a rabid bat, or was found lying in the sun in the desert during a marathon.
One of my clients has generated four different specific error messages in the last two months, depending on what they tried to do first AC after the nightly backup went into an endless loop and filled the hard drive, a situation that could only be diagnosed by digging around the system.
Cheers,
Carl Fogel
