Agree with Wendell (always). I am NOT more tech inclined than most. But I have learned a few bitter lessons. When they (anyone) log on, you have to sit there and watch, and reconnect them or provide a password or whatever at some point. I tried once to manage a complicated trouble shooting session by having a local IT fellow baby sit the tech support as they tried to solve a problem. The problem turned out to be unsolvable, and the IT babysitter was a new hire from our local vendor and he did what he was told, just watching and granting permission to log back in or whatever when he was asked to help. Net result? The tech support was also a new hire and stumbled around until our system crashed and he then stated it was not AC, but a problem of our own doing that required our server to be reformatted. (Turns out it is very expensive to have a server reformatted).
Now I watch, and if it the tech support begins to stumble about like a drunk, (opening a folder, closing it, returning to open and close it multiple times as if searching for inspiration, or perhaps for Mario) I suggest we reschedule for another time.
