I have always appreciated Indy's help, as he is well-versed with AC. I have had some great support from AC in the past, but it seems that they have more new hires now and the old guard has left or been promoted, and things do not always go as smoothly. The main thing that I have learned from being a doctor over the years is that lack of effective communication between any two parties leads to all kinds of problems.
Speaking of communicating, Indy, what does YMMV stand for?
By the time I found the post again, someone has already answered Mel.
Mel - thank you for your kind words, and it was good to speak again the other day. We missed you in Laramie, but folks are pushing for us to return to San Diego, so perhaps we will see the two of you the next time.