"Well, I would have thought something like that would be obvious. We could have saved that time."
Right about there I would have asked for your supervisor. If I am paying for support, then I take support's time. I doubt I would simply reboot at the RAID card screen either.
The OP simply said, he just doesn't want AC support to start off the session by stating, Can I log in? If Sandeep asks me, then, bam, he's in. If AC asks me, likely not.
Microsoft is charging $499 per session now. And, they probably give the best support on the planet. But, I will run and get something to eat while they are on the phone for $499.
