Isn't it always our fault? Today I recieved a letter from a patient who hasn't paid his wife's portion of co-insurance for a walking boot. He sent a letter two years ago with a check for the co-insurance of the visit but not the boot. In the letter back then they claimed that the boot i gave was way too big for her and she needed to go to walgreens to get something similar...uh first you can't get the walking boot i use in walgreens...but any how, we called three times to say we can adjust it if you return the boot since you haven't used it and say it is too big. Guess what? they never called back. Now we just were cleaning up all the old crap and outstanding bills and he resent a new letter...along with the old letter askign us to reconsider because the boot was too big...just annoying...i wanted to call them and ask what happpened when we called you asking you to just drop off the unused boot and we would actually not only adjust the bill but report to insurance that it was returned and would return the money they paid us for it...it is a freaking joke...needless to say i will never see this patient or their family again...;)
