We had a similar event happen on Monday to that of Frank's.
Grandfather comes in with a new patient (We usually require the parent at the initial appointment but...) He had apparently been corralled into bringing the patient to the office. He came a little early, I was the only one in the office at the time.
I checked and saw that all the insurance information was not in the computer. I asked him for the insurance card, He did not have it. He called the Mom, who stated she had come in and given it last week. I spoke to her (on the GF cell phone) and told her that without the information he could not be seen, and that she could fax it to us.
I then went on and asked for the shot records, the GF stated he didn't have those either, called the Mom back who stated he did not have any immunizations. I told him he would require a lot of shots today. Mom told GF she did not believe in vaccines.
That is an automatic disqualification in my office. A basic tenet of my practice is that vaccines are life saving and those who disagree can find someone who will coddle to their position, it just won't be me. I told GF that and the process was ended. Truly, the GF was apologetic, I believe he was placed in an untenable position.
Unfortunately this was a waste of 10-15 minutes while I was reviewing faxes, and getting things started for the day, but well worth it to keep a likely troublesome family out of the practice.
When the Receptionist arrived, she did state that the Mom came in late on Thursday (we are open late that day), made an appointment, that she had copied the insurance card but was busy and planned on entering the information on Monday. Mom was told to bring the immunization records and did not argue or state she did not believe in shots. Apparently she was very pleasant on this meeting.