What up? So your story made me sad, mad, curse, and in the end smile because you stood up for yourself and your staff. I have done this many times in the past. Last week we had a patient who i had seen a long time ago many times...he was an MVA case (car accident)...apparently we didn't get paid for one of the visits and also for his medicare co-insurance...my billing person was catching up to all the billing stuff and he went after her on the phone. he said "oh so what you and your billing partner need to paint the walls or need to go buy some food or something that you are ocming after me for money now"...i simply called the guy and asked him what his deal is. he responded by saying that my billing person was getting angry at him..so i asked him what he expected when he decided to belittle my billing people and if he expected them to kiss his feet and say oh sir you are correct...he said he was joking..i let him know that it doesn't work that way...if he wants to be seen here, he will act like a decent human being and he will respect me and my staff. he had an appointment for the next day and i simply told him we were canceling his new problem appointment till he figured out how he was going to treat my staff and vendors.
I am proud of you for kicking the guy out of your office. Iwould have done the same thing and documented it. I would def document your situation for when he does report you to the state.
I no longer have tolerance for rude patients who expect me or my staff to be their punching bag. I am a hell of a freaking doctor (most of my patients will tell you so)... i care for my patients way more then i should and text and email people from across the world...but i won't take [censored] anymore...i haven't for a few years...i don't do it in my personaal life and i am not going to in my practice either...
I had another incident yesterday that makes me sick but i don't want to continue to hijack your post...i would be more then happy to share if anyone wants to know
