I had a patient who became angry because we asked him to pay his 90 day+ bill (under $20) before he was seen. He had been sent 3 notices which he first denied then acknowledged. There was no financial hardship in his case. I stepped in and told him we would be happy to reschedule him. After an angry tirade he decided to report me to the state. Because I had made sure my staff and I documented everything right away, the case was dismissed by the state after reviewing the record. Score 1 for the physician.



Theo A. Stephens, MD
Internal Medicine,
Baltimore, MD