Be glad you don't live in NY. In NY, the DOH investigates ALL complaints against doctors, even when it is obviously patently false. So for instance, if a patient calls to complain about something with say their copay or that you didn't see them long enough so they want a refund(just anything that is not in their charter to deal with) they actually encourage the person to come up with another complaint. This invites the person to lie and claim "their office was dirty." Now, this is an 'infection control' issue so now they have an excuse. Then, even after their disruptive surpize visit where they take photographs of the clean office,they want to review your entire operations to look for something to charge you with. They just will not dismiss the case when they see the complaint was obviously false, and even in fact encourage the false complaint by not just saying "we'll look into it" when the person complains about you collecting your fee without seeing them "long enough."
