I usually jump in early to tout the value of Updox, but waited to let others speak up. I agree with all of those above who praise the program. The benefits of Updox are hard to express verbally. On the other hand, once you have seen it work for awhile, and once your staff has used it, you quickly see its value. I encourage everyone who has AC to get Updox. I think that the savings in staff time and frustration are well worth the cost. Even now, we continue to find new aspects of Updox that benefit us.
Philip, the Updox of 5 years ago was a completely different product. I don?t think the issues that you describe with image quality have any bearing now. Your process of OneBox/Adobe/Import becomes far simpler with Updox. The things that Updox does can generally be done without it? they just take a lot more clicking and time. Multiply that by all of the incoming faxes, and the time adds up.
Brian, koby, DrAC? if you keep your own fax line, there is no reason to pay for any of your incoming faxes with Updox. As John points out, there are an assortment of ways to accomplish this. Once set up, the process happens in the background and you have no idea it is happening; and it is not cheating Updox; they are fine with it.
