We tried UpDox when we started the practice about 5 years ago. At the time we noticed (and verified with the author/owner) that there was a slight degradation in image quality with the FAXes as stored. This was enough to take some barely readable text to be completely unreadable. This was enough for us to not use the product, it didn't seem acceptable to have any loss in a purely digital conversion.
It is very possible this has been fixed by now. But I would just take a close look at some tiny text and make sure it still looks good in UpDox and in the patient's chart.
We get PDFs from OneBox. We use Adobe Standard to trim pages or split faxes, and then import them the normal way into AC. Staff does this and seems to work fine. I do wonder if we should revisit UpDox some day.
