We have been using Updox for several months.
Not perfect but our experience has been great.
Although the staff were initially reluctant (as they were for EMR) they now love it. No paper faxes to be pulled, sorted, placed on my desk, signed, faxed back, scanned, imported into AC. Sending back signed forms and importing them into the EMR chart are basically one step. I can complete and sign home health certifications and send them right back. The same with home care orders.
It also simplifies sending chart notes, labs, etc to consultants, with a few clicks on the same day of the visit.
We just started gradually using the patient portal. Since we use AC to print lab orders on white paper many patients were losing them and calling back for copies. (I usually ask them to do their labs one week prior to their next visit). We can now upload them to the portal for patients to print them when needed. We also upload non-critical lab reports.
We have a note on the site that any extensive discussions requires an office visit.
As with anything there is a learning curve. Tech support was very helpful when we first started (I actually had 2 days of personalized help a recent Pri-Med conference), but I have not really needed them much since then.
Some of the features (such as tagging) we do not use, but that is because of the way our office is structured.
We do not use the scheduler or payment portions.
