I started reviewing UpDox on a Tuesday, installed the trial on the following Monday and have not looked back since. We receive/send over 6000 pages/month. Love the interface to AC. We have used the portal sparingly, but the patients who have learned about it LOVE it.
I have found support to be OK. I agree with the above, that once you get over the initial learning curve (not that big), you seldom need support. I had one person assigned to our practice from UpDox that I could email directly and it worked GREAT.
We had our old fax number forwarded to a new number (UpDox handled all that) and will soon be turning off the old fax number.
We had no clue as to how many pages we went through a month, and were surprised that we hit the 6000 mark the 1st month, but at $10/500, it is STILL a GREAT deal. No more paper, no more toner, no more wear/tear on printer/fax.
Everyone has finally gotten use to printing to UpDox printer and having it automatically faxed.
The personnel that use to have to do all the sorting and scanning of the faxes now handle the UpDox incoming/outgoing queue and still have extra time left over.
We would NEVER go back. UpDox is reliable, efficient and well worth the money.
Brian
