I have few issues.
I am sure others are doing this, but here are some thoughts.
My patients NEVER go to another pharmacy. I ask them if they want the same pharmacy as last, e.g. Do you wrong Wrong Aid on 5th Street. I always tell them, 1) I just sent your prescription electronically to Wrong Aid. 2) Make SURE you tell them, that your doctor electronically sent the script via eRx. 3) It usually takes five to ten minutes, but it can take longer. If you tell them it was ePrescribed, they will look and likely ask you to wait. If you tell them you are there to pick up a script, they do not know if it were sent then or two days ago, and they will tell you, "I don't know, it isn't here. Your office must have not called it in." 4) Finally, as Marty states, they should demand their pharmacy call us. I know that they must get 50 customers a day claiming there is a script there, but then they need to call 50 times per day. If not, you get this:
Pt told no script.
Pt calls us upset either from the pharmacy or after they go home.
We then have to look up phone number of pharmacy.
We then must hold waiting for pharmacist.
Instead, of one call, does all.
I am sorry, but tht is their job. They have techs. If I get a call like that, I ePrescribe it ten times for a $1.00.
Finally, what annoys me the most is that the patient calls from the store on their cell phone. But, the pharmacist won't take the cell phone from the patient. I somewhat understand. But, why not have a phone just outside the pharmacy, which has a connection to inside the pharmacy. Pt calls us, puts us on hold. Pharmacist picks up the phone.
I personally think that a patient should just tell them, they are walking away and never coming back. That is the only way to fix things. Talk to the manager of the store and the manager of the company who owns the pharmacy, but that will never happen.
