With all due respect, Catherine, and this is not a power struggle of us against them, it is purely a time issue. If the patient takes the time to go to the pharmacy or even call, then it is highly likely a script was sent my email, mail, fax or ePrescribe.
Having the patient call us who was likely told that we didn't send the script is just not efficient.
The pharmacist who has a tech right there, should call the office.
