For goodness sakes! Just call the offending pharmacies and straighten out the connections. When we started e-prescribing years ago, it was new to NJ so I did have to call CVS central and they addressed the issues and corrected them. We have so many chains in this area that if the competition cannot handle e-prescribing, they will lose the business.
Finally, remind the patients to not go directly to their pharmacies because it does take time to process, just like a paper rx would. This is meant to save them the wait time, so do not rush to the pharmacy or you will still wait!
