I have been using the E-prescribing through Amazing Charts since about November last year. It's not perfect (that's a whole other topic), but at least it documents things in AC. I've had a few calls from patients stating the pharmacy never got it, but not many. If a patient calls stating the pharmacy never got it, my office staff instructs them to have the pharmacy call us. Must motivate them to look for it because I don't get many calls from pharmacy's anymore since we went to E-pre. No more wasted time on phone calls with the pharmacy.
In Version 6 you can pull up the prescription status and see where a script was sent to. You can also see if it "failed" or was "verified".
Of course there is always a pharmacy who seems to have problems. I just tell the patients to go elsewhere. If that pharmacy calls, I advise them that their competitors don't seem to have problems with it.
Lastly, there is always the patient who tells you what pharmacy they want, but they go to a different one. Some things just can't be helped.
