Previously, I used PocketScript through ZixCorp for my eprescribing and it was a far superior product to NewCrops. Unfortunately, they got out of the e-prescribing business last year. When I changed to AC, the number of dropped scripts was astounding. We finally identified part of the problem as my internet provider (Comcast). Due to a feedback problem from the public school across the street, we were getting frequent drops in service. It was not enough to notice while working on the internet, however it would interrupt the eprescribing sufficiently to drop the rx. Often, if I sent multiple rx, only 1 or 2 would get through. NewCrops did not pick it up as a failed rx because they never received it from the AC connection. I guess with the prior pocketscript, there was no emr as a middle man so they could always tell me immediately if the rx did not go through. Once Comcast did their repairs, the complaints decreased dramatically. I do find that if you check the admin section of the NewCrops page, you can confirm if the rx was successful. The final hurdle is the pharmacy staff that does not identify the incoming rx. We have addressed those problems by targeting the specific pharmacy that does not receive a rx and speaking to their staff. Often, they are having connection problems on their end. On the positive side, the mail order plans (Medco, Express, Cigna, Aetna, Caremark) are fairly consistent. I just wish they would send electronic refill requests instead of faxes. I have been e-prescribing for about 8 yrs and the patients, overall, really appreciate it. I do miss my PocketScript, though.
