First - I think the original concept of our sending a codified med and it being auto typed by the receiving pharmacist's computer was completely disregarded as one of my friends who is a local pharmacist demonstrated to me the prescription is indeed on their computer but they have to 'match' it which defeats the original purpose of erx......
Second - I have been using ERX for almost 2 years and it rarely ever does not get there. Most of the time if I go back and check I forgot to hit the final send and I never sent it. It does take up to 10 or 15 minutes at times, but I think about how our state's workmen's comp office takes 2 days to receive a fax - I send it and they cannot receive it before it goes through a dept. in charge of processing faxes. I think that pt's need to have a realistic expectation and cannot call from the pharmacy for refills and expect it to be there in 10 seconds, it may take a few minutes to get there by erx too.
I will say that most of 'it never came' have come from 1 or 2 chain types - one is Bert's favorite and starts with a W - I think they might even have clinics in their stores......
