So is ePrescribe starting to suck, as Bert asked? It seems like there really are not too many issues. Some people have a significant problem where the pharmacy doesn't get the prescription and blames the doctor's office; others haven't seen this. Perhaps this is partly a function of specialty (peds patients-or actually, their parents-may run right to the pharmacy in search of the medication; adults may be less likely to do so) and also geography (proximity and number of pharmacies).
Either way, I would suggest that eRx doesn't suck, but the response of a few pharmacists at the other end may. We can control this aspect of their business. My suggestion would be that the next time the issue arises, have a brief conversation with the pharmacy manager. Explain that you expect a response along the lines of "I am sure the doctor sent it, but I just can't find it; I will call and request it again for you". Tell them that the next time the tech blames the provider and tells a patient to call you will be the LAST time you send a prescription to that pharmacy; in the future, you will tell the patient they need to pick a pharmacy that provides better service.
