What I think is going on, on the main message page, there is background refresh of the messages. But since we have a busy practice and things are being added constantly, unless you immediately refresh before acting on a message, even though it looks like you are deleting/responding/saving to one message, AC has already refreshed in the background, so what they think you are deleting/responding to is a COMPLETELY different message. They just need to turn OFF background message refreshing until this is fixed. I can refresh messages myself. But the message I'm looking at should be the same message you're taking action on in the background AC.

David Lee, MD
IM
Dallas, TX

David Lee, MD
IM
Dallas, TX