Given I was emailed twice by Amy alefort@amazingcharts.comabout moving to the new backup system, I would think she is the one to email about any problems.
Also, the former backup was $250 annually and has not increased in 12 years. $300 annually (if it works) is a lot cheaper than the business cloud backups at iBackup, Jungle Disk, Carbonite, CrashPlan, etc., which run around $60 a month (if commercial).
