Did you get the email, where it was "mandatory" to have them log in and set it up? I still haven't done it. I don't need the incremental. Plus, I like full backups anyway. I could see where it would be useful if you had a lot of Imported Items.
The thing that bothers me about support is not that they have an issue fixing something. Even Microsoft does. But, from what I read on the board, they far too often blame something it isn't or, worses, blame the user.
Looking back at e-mails, I got this confirmation e-mail on 8-20 when I ordered the service; but nothing after that.
Greg
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Dear Greg Phillips,
Thank you for your order.
This email confirms your purchase of Amazing Charts Backup.
This is an automatically generated message to confirm receipt of your subscription via AmazingCharts.net. Do not reply to this e-mail, but you may wish to save it for your records.
A Guardian Angel Support will contact you via email within 48 hours and schedule a date to assist you and walk you through the installation process. Prior to the scheduled date for the installation, you will receive an email with FAQs.
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