Day #56 with ACPM:
Josue, great to hear your experience with PM which is similar to ours.
We have now gotten caught up on our billing. All the claims have been submitted and the process is working well. Payments are also starting to come in--though we have a lot of catching up to do. My biller says that if there's a problem with a claim (such as an incomplete CPT code) it will give her a pop up alert so that she can correct it before the claim goes out. This is a nice feature that was not part of our previous billing software, Medisoft.
We've figured out how to use the "Usual Charge List" to make adjustments to how much we charge for each CPT code. Unfortunately, the "List" only provides info on one CPT at a time and does not generate an actual list of codes and usual charges.
We finally got the Help Guide working. I needed tech support to help me unblock the file so that we could read it. The Guide has a lot of useful info but lacks important practical details in many areas.
We're trying to figure out how to use the Reports feature and decide what reports to run on a daily/weekly/monthly basis.
