Day #11 with ACPM:
So, I'm afraid I can't report any progress, but in fact significant regress, since my last posting on Day #3.
Our implementation specialist (IS) was supposed to help us get started sending out bills to the insurance companies two days ago. However, she discovered that there's a glitch with the info going from AC (cpt codes and icd codes after i sign off my note) over to PM. It had been working initially but for some reason quit. Our IS and the development team have not yet been able to resolve the issue.
Then yesterday PM went down entirely. AC was working fine. Today it was still down. Our IS worked with us but was not able to resolve the issue. Apparently MedFx did some sort of upgrade for PM and no one (not even our IS) was able to get on the program today.
One other curious glitch I discovered is that the "Help" files for PM contain no content. Ah well...
Hopefully all this will get resolved with time. We got all the patients seen today and my staff is holding up fine. Financially the delay is having a big impact but fortunately we were prepared for that.
Keep you all posted.
John
P.S. This is just our experience. It would be helpful if others would share their observations about getting started with PM. It should be useful for all of us and perhaps give the ACPM team some useful feedback.
