Day #49 with ACPM.
SECURITY ISSUES REMAINS UNRESOLVED. All levels of staff, including medical assistants and scheduling staff with access to Amazing Charts, ALSO HAVE access to our ENTIRE PRACTICE FINANCIALS AND REPORTS. "Permissions capabilities" is emergently required, please fix !!
I am holding my nose, hoping & waiting, even praying, for things to get better quickly. TIMELY SUPPORT REMAINS out of reach, but MUCH DESIRED. Waiting for improvements in the software and with support, and hoping there'll be no need to do a roll-back.
Some good news though, we are finally getting paid!... so ACPM is definitely working, but that's a really LOW BAR for a PM system.
We had other issues though. Not all our claims transferred over from the AC-EHR to ACPM.
Our 99213s for example did not go across from AC-EHR to ACPM, so tech support eventually remote into our server and after 3 tries, I think this is working, but waiting to find out for sure.
Some modifiers also not going through like U-modifier for behavior screening.
Also using the ICD10 diagnosis search box still a challenge. For instance when I type in the box to search for a diagnosis code, I get a RED-X error notice saying,
----Exception of Type "System.OutOfMemoryExcception" was thrown. ----.
Then I can't proceed timely to complete my notes as cannot choose a diagnosis. I just squandered my entire afternoon with this error so came here to vent.
Whatever anyone says, my take is that those of us currently using ACPM are the beta-testers!
I'd like to stay with ACPM, if issues are promptly addressed and support improves asap. Unlike the AC-EHR which is just about the mundane task of encounter documentation, using ACPM is about practice survival. I hope Amazing Charts takes this very seriously indeed, and put in more resources to fix bugs urgently.
SECURITY ISSUES REMAINS UNRESOLVED, all levels of employee, including medical assistants and scheduling staff with access to Amazing Charts also HAVE access to the ENTIRE PRACTICE FINANCIALS AND REPORTS. "Permissions capabilites" is emergently required, please fix !!
Of note SHOULDN'T POSTS show from MOST RECENT to oldest, so people can see the most recent issues and then read as far backwards as they want. It was tough to find my prior but recent posts, while issues from April were top of the thread.
Thanks for you prompt action to above issues.
