We "went live" March 1st. System is running pretty well. We are not fully set up with all payers yet (still waiting on Medicare, Medicaid & Tricare), but most commercial claims are going through fine. We still are able to use our previous billing service for the others, so that hasn't been a huge issue. I find it totally incredulous that no one in the regular AC Tech Support knows anything about the PM side. It has been very hard to get answers on some issues because the few IS they have are having to cover way too many clients and I would love to be able to do a quick live chat to get an answer to something like I'm used to doing with the regular tech support staff. It sometimes takes more than a day or longer to get an answer to a simple question, depending on how busy they are. We pay alot for tech support & should be able to use it fully! The online user guide isn't much help either. I agree, it would be nice to have a separate place to share information and be able to ask questions amongst ourselves!
