We "went live" March 1st. System is running pretty well. We are not fully set up with all payers yet (still waiting on Medicare, Medicaid & Tricare), but most commercial claims are going through fine. We still are able to use our previous billing service for the others, so that hasn't been a huge issue. I find it totally incredulous that no one in the regular AC Tech Support knows anything about the PM side. It has been very hard to get answers on some issues because the few IS they have are having to cover way too many clients and I would love to be able to do a quick live chat to get an answer to something like I'm used to doing with the regular tech support staff. It sometimes takes more than a day or longer to get an answer to a simple question, depending on how busy they are. We pay alot for tech support & should be able to use it fully! The online user guide isn't much help either. I agree, it would be nice to have a separate place to share information and be able to ask questions amongst ourselves!
We have had PM installed 10 days. Not live yet and I anticipate it will be a bit before that happens. There is LITTLE logic to the way anything is done in the PM. Okay, so I may be overstating that, but the important issues...like billing and getting paid...I can see follow NO logical progression from entering charges, editing or modifying those charges, changing insurances for a patient without having to delete an old insurance and enter the new (even with the same ID numbers). Little is known about the PM with live chat. The online users guide is very limited. I had a very logical and very good PM system that staff can easily and logically handle, but started with AC for the EMR (which we are pretty happy with). I see a nightmare of an issue with the PM and MUCH more time involved with all aspects of it, even after we are fully trained on it. Not sure I am willing to wait...unless my 12 month contract that I signed has bound me by that.
For anyone that does not have a PM (that is none of you...right?) I would really wait...I seriously think this is NOT for you. This is really sad and I really think that AC is going to have BIG problems going forward due the bugs in the new version of AC and the problems with the PM. FULL INTEGRATION...I think not! I am a very calm individual, but this short transition period to the PM has been a double valium transition.
Best to all
