I am with David. I did want to hear what others were saying. And, I learned a lot that I will keep in mind. But, like a gf who leaves even on good terms, when she says, "I love you and will never leave you," how do you trust her.
Now, sure this is different. And, it has NOTHING to do with money. It has to do with a trust built on a doctor-patient relationship where the patient decided saving money was more important than the care they were receiving. WHICH IS COMPLETELY FINE. But, I am not going to go down that road again.
My staff told me they were nice. They said they liked me, but they didn't tell me. They said they wanted to come back, but a letter would have gone a long way. A long way. This is just my feeling.
I'm with you Dave. Also, my biller wants to move to Alaska. Know any good practices up there?