Tobin, is there a way the scheduler can be arranged so that it is available to new patients that have not yet registered? We currently do this, and it is a nice alternative to getting new patients online instead of paying ZocDoc $250/month (or that new site out of Pennsylvania $75/month).
The idea is that a new patient should be able to see if there is the availability they want before the go through inputting all of their demographic information. Now, once they select the type of appointment, day and time, they would still need to fill in the other information before they could request the appointment. For this, the scheduler needs to be accessible outside of the login. Then, as currently, we get to review the appointment before accepting it. Oh, this also makes having a confirmation email rather useful. Is this something that you can implement if enough users/potential users want it? I'm not sure how many people here would want this, but we've been doing this for several years now. And ZocDoc has a ton of doctors paying to have patients self-schedule using their website.
A large percentage of our new patients self-schedule online, especially for our self-pay only business. They literally Google search, find us, and book the appointment...often a same-day appointment.
Oh, a couple a problems too Tobin.
1) Sometimes an incorrect email gets input into the system. Updox makes a portal account and sends messages to the non-existent email. We don't get any failure messages from UD. Can that be modified so that, if the email address happens to be non-existant (its in the system, but no actuall email address exists resulting normally in an undeliverable message) UD will notify us?
2) On the new interactive forms, patients insert an address in the insurance section. Patients believe this is the address of the patient. But UD overwrites the Insurance Company Address when this is imported. Is that supposed to happen?
I think there was one more thing I stumbled across, but I cant recall it right now.
