We are paying for the service. Apparently, it comes bundled with their demographics integration with Amazing Charts.
The service is part of our unique UpDox patient portal site, but not on our standalone website. We put a link to it on our "Appointments" and "Payments" pages in our website. And, we uploaded our logo to the UpDox site so there's some visual continuity.
I suppose having UpDox spoof our web address might make some patients more comfortable, but it seems so many browsers and security systems create problems with that. Our patients pretty quickly get comfortable with the system. We plainly tell them that it is part of the UpDox system, and explain that it assures them HIPAA protections beyond what we would be able to provide on our own website with our own hosting service. So..."UpDox" is quickly becoming a household word with our patients.
