I hadn't tried to reschedule an appointment as a patient. So, they can't do that? Maybe we should ask for that as a future enhancement also. There should also be a way to set a limit to the number of the same type of appointments a patient can have. I have had patients schedule 2 or more identical appointments trying to hold the times for a couple of days until they can adjust their other schedules. I found AQ allowed me to set a limit (I used ONE) to the number of duplicate appointments. Eliminated some tense phone calls.
I still need to do some playing with the system to flush out some good/bad. Overall, I found it quite impressive for a 1st iteration, and if I didn't have experience with other scheduling systems I'd begin using it. In fact, I'd go so far as to recommend anyone that currently uses UD, but still uses AC to do their scheduling should go ahead and use UD.
Blocked out times isn't a show-stopper for me, because as Steve says you can always schedule Spock for an appointment for those times. But I'd expect it to be an Administrator Feature. Well, maybe if you have a competent person doing the scheduling then maybe not. Or more senior.
As I said, my biggest issue is that Internally you can double-book appointments or make appointments totally outside of the expected calender. Like on Sunday at 11PM. I feel you should be able to make these appointments, but it should be an Administrator Only function, and even the Administrator should have to click a special (but right there out in the open) button that says "Hey i'm going to do some special, non-standard scheduling and overide our rules."
