Tobin, is there a way the scheduler can be arranged so that it is available to new patients that have not yet registered?
We'll discuss it internally. Does anyone else have this need?
1) Sometimes an incorrect email gets input into the system. Updox makes a portal account and sends messages to the non-existent email. We don't get any failure messages from UD. Can that be modified so that, if the email address happens to be non-existant (its in the system, but no actuall email address exists resulting normally in an undeliverable message) UD will notify us?
It depends how the remote mail server handles it. Quite often, the servers just quietly swallow the invalid email, they don't bother bouncing it back. In those cases, we have no idea that it wasn't delivered. However, I do agree that we could do a better job of handling bounced emails, and I would like to see us work on that.
2) On the new interactive forms, patients insert an address in the insurance section. Patients believe this is the address of the patient. But UD overwrites the Insurance Company Address when this is imported. Is that supposed to happen?
If you check the checkbox to send in the insurance information, then yes, we will overwrite the insurance information in AC (that's essentially what you asked us to do). You can always uncheck the checkboxes to the right of the blocks of information to tell us what should get sent into AC.
We actually have some enhancements coming out
very soon to this form which should help clear up some of these types of problems.
