I guess, given I don't use UpDox nor import items, it is hard for me to compare. But, with F.A.P. (I know -- sorry to bring it up again), it takes mouse clicks for the whole process.
The fax comes or scan comes into the inbox automatically, is named and categorized by the staff. I click on it to open it, interpret the labs, click on the email icon at the top, which then loads it, select a staff member, write what to do at the bottom, then send it.
One more mouse click to import it.
