Well said, Indy.
Along those lines, a big issue we encountered when going electronic was the shift of clerical duties from low-end employees to providers. I used to go to my inbox, pick up a lab slip, initial it, and put it in my outbox. We left a message on a phone service for the patient. Now, of course, I have to import the lab, open it, interpret it, print to UpDox patient portal with a note, sign it off (three mouse clicks). I counted some 20 mouse clicks to import, notify patient, and sign off. The same for faxes. Not a very efficient use of my time, but unavoidable if I need to personally see and comment on the data.
