Bert,
I agree with everyone. Say goodbye to that patient. I am amazed at how patients "fly off the handle" over little things. I had a patient last month complain about the nurse being late for his fingerstick blood work. He was the first patient of the day and arrived 15 minutes early. The receptionist greeted him and told him sorry for his wait but the nurse was delayed by one of her kids and would be in shortly. Seven minutes after his scheduled appointment time the patient meanly tells the receptionist he is going to find a new doctor storms out ! The nurse then arrived 3 minutes later. I then set a reminder on Amazing Charts for one month later to fire the patient. Fortunately he did transfer records on his own. This was not the first bad behavior from this patient (the first time we gave him the benefit of the doubt as to maybe he was just having a bad day).
The problem with social media is the patient can get away with saying what they want (most of the time), but in many cases you can't respond due to privacy regulations.
...Ken
