Boondoc, your MA was quite professional. Perhaps a slight change in wording. Or perhaps she could have let it go as long as there were no other patients there. You wouldn't let her go, you would work with her to "fine-tune" what she says so that she get the response she wants (Mother more strictly disiplining child) instead of one unintended (patients leaving). But its not as if she used poor judgement. And with that patient, maybe nothing would get the desired response.
DoctorWAW, hey I love the sticky note "walked out on 20 min. wait." I've had to tell some patients...Dr. C's visit is not like your meeting at the office. She can't just walk outon a sick person because time is up. She cant just hang up on the ER because you want to see about your sinus infection. And we have dismissed patients when necessary.
