I think your employee's words were very professional!! She has your business at heart and was willing to be the bad guy/gal for you. I would applaud my staff for taking such a stand.

Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "