Bert:
I could list a few patients like this, one even yelled at me in the office cause he had to sign a HIPPA form again in less then a year (b/c of phreesia). I and my desk explained that we knew of the issue and had a phone conference in the morning to address it. He yelled in our waiting room and in the Pt room. Ignorant people are morons! Let them be and find other docs. We dont need them. U and I are physicians. We love what we do and helping people so we try hard and sometimes put our personal lives on hold for patients but sometimes people are too stupid. Just smile, let her say what she wants. People will probably see the post and think she is a moron.
Your next steps should be a discharge letter giving her 30 days to find her kids a new pediatrician, citing the complete issue and you seeing her facebook page. Quote it if u can still see it. Save the letter in AC and 30 days from tomorrow u won't have to worry about this lady. I just feel sorry for her kids.
It is hard to let go but let it be. If I got to say to the patients that aren't happy what I wanted to, I think I would be in a lot of trouble for swearing at patients and picking fights.
Hang in there...You are a great doc...just look at your number of total patients? That is all u need to know.
U know who...
