OK, if you are in Chicago, you can come see my patients. I thought I had the market on "special parents." Sad to say, they are not just in Chicago
If that Mom wants another Pediatrician, that's fine, because she will get what they deserve, someone who will not spend any time or listen to her demands. They cannot get angry because they will not have enough time to interact with the doc.
It's very frustrating to have a patient flame out on you. Unfortunately, this has happened a number of times in my office and I have had to dismiss a few patients. They will get into the room and say "Oh no, it's not you, its the staff" and I will have to explain that I personally trained the staff and it IS a reflection on me. If they cannot deal with my staff without insults and vulgarity, they need to find another MD. I will give them a second chance sometimes, depends on their how they react. Otherwise a yellow sticky states do not reschedule and a letter goes out. Haven't had a facebook one that I know of, but then I don't spend any time there (although enough of my staff does that I would probably be aware.* )
Repeating what was said above, you can't please all the people all the time, so you should not get that upset when they are not pleased. One less headache will hopefully be replaced by the next wonderful parent that you wish to have. In the meantime, just keep plugigng away.
*Ran this post by my receptionist who stated that if you repeatedly report it as spam, Facebook will react. But then again is it really worth te hassle?
Last edited by DoctorWAW; 01/13/2011 6:20 PM.
