We have been using Updox for about 1 month and have been successful. I decided to jump in with both feet, ported over the number and learned as we went along. Their support guy (Tobin Juday) is available by phone and quite adept at solving our multiple issues. We set it up w/ little computer savvy and Tobin just corrected anything we missed, and gave detailed instructions on how to run it and connect to AC. The patients LOVE the portal! On Friday, I was able to go home and later retrieve stat labs from my home computer. Updox had the patient's phone number to call because they retain all the AC pt info. I then could call the patient and port over the labs for them to see. This was all done without a VPN! I love that if the electric/cable is out, all faxes are stored on Updox. They are about to unveil improvements that provide further connectivity w/ the patients. I never tried paperport but it sounds more complicated. In updox I can either sign off while the page is in updox of after the staff has sent it to AC. I can sign faxes and send it right back while still in Updox. I highly recommend it.
